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FAQs

FAQs

All important documents, including regulatory guidelines, circulars, and user manuals, are available in the Resources section of the portal.

Those requests in which the digging agency wants to perform digging within 24 Hours.

24 Hours

Those requests in which the digging agency want to perform digging after 7 days.

The following apps are used : In US: ‘Dial 811’ WebPortal / Call Centre run by Private Company free for bilateral coordination and with fees with agency support. In UK: ‘Plan to Dig’ WebPortal / Call Centre run by Private Company free for bilateral coordination and with fees with agency support. In Australia: ‘Before you dig Australia’ WebPortal / Call Centre Help Desk free for bilateral coordination and with fees with agency support.

For now, No

A unique enquiry ID will be created for each request.

Asset owner will get In app notification/SMS notifications on registered mobile number and email.

Central Level users will be created by BISAG-N/NBM/DoT and Central level will inturn create State level users and State in turn create District level users.

Using “Enquiry Status -> Acknowledged Request” Option.

Using “Enquiry Status -> Pending Request

Help desk no. 0755 2525801 / Email: - support@cbud.gov.in

It will provided in acknowledged email which will be sent on registered email of digger and also under “Enquiry Status -> Pending Request” Option.

If the emergency request not acknowledged within 24 Hours by asset owner, it will automatically acknowledged after 24 Hours. If the normal request not acknowledged within 7 days by the asset owner, it will automatically be acknowledged after 7 days.

It is mandatory for Diggers to submit requests at least 7 days before the proposed date of start of digging .

Type of request, State, District, Tehsil, Pincode, Address, Agency name, Purpose of digging, Dig site mapping and details whether permission taken from land owner or not.

Agency whose underground utility/assent are available at a digging location.

Using “Enquiry Status -> Pending Request” and “Enquiry Status -> Acknowledged Request” Option.

Diggers/Digging Agency, Underground utility owners and Asset Owners

CBuD android Mobile app can be downloaded from google play store or can be viewed directly on web browser by visiting